Refund policy

Right of withdrawal

1. As a consumer, you have a right of withdrawal. This is governed by this Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.)

(A) Cancellation Policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date on which the contract is concluded.

To exercise your right of cancellation, you must inform us (medaia GmbH, Am Eisernen Tor 5, 8010 Graz, Austria, telephone number: +43 660 1170709, email address: office@medaia.at) by means of an unambiguous statement (e.g. a letter sent by post, an email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will carry out this refund using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this refund.

(B) Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

– To

medaia GmbH, Am Eisernen Tor 5, 8010 Graz, Austria, telephone number: +43 660 1170709, email address: office@medaia.at

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notifying us in writing)

– Date

___________

(*) Delete as appropriate.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us without delay and, in any event, no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period. The burden of proof regarding the return lies with you.

(C) Returns and return costs

In the event of withdrawal, you shall bear the direct costs of returning the goods. The goods must be returned, properly packaged, to medaia GmbH, Am Eisernen Tor 5, 8010 Graz, Austria. The risk associated with the return lies with you.

(D) Exceptions to the right of withdrawal

1. The right to withdraw from the contract does not apply to contracts for goods which are made to the customer’s specifications or are clearly tailored to their personal needs; goods which are delivered sealed and are not suitable for return for reasons of health protection or hygiene (e.g., but not limited to, sun creams), provided that the seal has been broken after delivery; goods which, due to their nature, have become inseparably mixed with other goods following delivery.
2. Consumers who enter into a distance contract for the supply of digital content are excluded from the right of withdrawal if they have expressly agreed, prior to the conclusion of the contract, that the performance of the contract is to commence before the end of the withdrawal period; if, by giving this consent, they acknowledge that they thereby lose their right of withdrawal; and if medaia GmbH has provided confirmation of the concluded contract on a durable medium, including an email, which also confirms the consumer’s consent and their awareness of the loss of the right of withdrawal, together with all relevant information, to the consumer. All digital content is made available with your express prior consent, and clients accept that they thereby forfeit their right of withdrawal. However, when purchasing digital content from medaia GmbH, clients agree that the digital content will be made available to them immediately and confirm that they consequently waive their statutory right of withdrawal. In the case of pre-orders, the automatic statutory right of withdrawal expires the moment the content is made available to you.

(E) Inspection of the goods – compensation for reduction in value

You have the right to inspect the ordered goods with regard to their condition, characteristics or functionality to the extent that is customary when purchasing in a high-street shop. This right of inspection does not, however, include opening the sealed packaging or taking samples, which would also result in the loss of the right of withdrawal.

You must pay compensation for any reduction in the market value of the goods if this loss in value is attributable to handling of the goods that is not necessary for the examination of their nature, characteristics and functionality.